FAQ

  1. What are the main applications for Terra Group products?
    Answer: Our products, such as flower towers, urban pots, benches and Christmas decorations, are designed for the design of public spaces such as parks, squares, streets or commercial areas. They help to create an aesthetically pleasing, functional and sustainable urban environment.
  2. Are the products weatherproof?
    Answer: Yes, our products are made of high-quality materials such as durable plastics and corrosion-resistant metals to ensure they can withstand rain, frost, UV radiation and other weather conditions.
  3. Do you offer product personalisation?
    Answer: Yes, we offer the possibility to customise selected products, such as flower pots or towers, in terms of colours, sizes or to add branding elements. Please contact us to discuss the details.
  4. What are the lead times for orders?
    Answer: The standard lead time depends on the product and the scale of the order, but is usually between 2 and 6 weeks. In the case of individual orders, we agree deadlines directly with the customer.
  5. Are the products easy to install and maintain?
    Answer: Our products are designed for easy installation and minimal maintenance. We include installation instructions with each product and offer technical support if required.
  6. Do you make international deliveries?
    Answer: Yes, we deliver our products throughout Europe and beyond. We set the costs and delivery details individually depending on the location and size of the order.
  7. How do I place an order?
    Answer: Orders can be placed via the contact form on our website, email (kontakt@terragroup-eu.com) or by telephone. Our team will prepare an offer tailored to your needs.
  8. Do you offer a product guarantee?
    Answer: Yes, all our products come with a guarantee, the duration of which depends on the type of product (usually 2-5 years). Please refer to the product documentation for details.
  9. Are the products organic?
    Answer: We strive for sustainability, using recyclable materials and technologies that minimise environmental impact, such as double-bottom systems in flower towers that save water.
  10. How do I get a quote?
    Answer: Simply send an enquiry via the form on our website or contact us directly. Please provide details such as the type of product, quantity and delivery location so that we can prepare an accurate quote.

Comments on the FAQ:

  • The FAQ should be easily accessible on the website (e.g. under 'Help' or 'About Us').
  • It is advisable to use simple language and avoid technical jargon so that the content can be understood by different audiences (local authorities, companies, individuals).
  • Adding a FAQ section will optimise the site for SEO by answering popular user queries.